Terms & Conditions
Purchase of Products:
- Please allow 10-15% discrepancy in the product color due to lighting and monitor resolution (actual may appear a bit darker/brighter). In such cases, the variance may not be considered as a defect.
- There might be 1cm-2cm differences in the measurements given due to the different stretchable quality of the material and the way measurement is taken.
- The size chart below the product description acts as a guide. We will not be held responsible if in an unlikely event, a wrong size was bought.
- Do ensure that the correct item(s) has been selected before you complete your checkout order. We will not be able to amend any orders once they have been confirmed and we will not be held liable in the event that the wrong item(s) were selected.
- All orders will only be confirmed after the completion of payment.
- In case you fail to complete the transaction, the item(s) will be made available after 30 minutes from the time of checkout.
- We reserve the right to accept and reject any orders.
Backorder Terms & Conditions:
Dear customers, please read the following information closely in order to avoid misunderstanding and disappointment.
We are not a specialized manufacturer of clothes and souvenirs, but a social and cultural fundraising initiative with the capsule merch production, where your every purchase is, in fact, a donation.
Which means we can’t produce products in large volumes in a short period of time. Besides, we operate in Ukraine during the war — we and our suppliers may experience logistic issues, material delivery delays, blackouts and different sorts of force majeure. In order to avoid a shortage in supply and funds, for now, we work mostly on the principle of backorder.
Backorders are sold-out items that are arranged for re-manufacture and allow us to secure the manufacturing process.
- Backorders production time is up to 2 weeks.
- The time of expectation may vary depedning on what moment of the production process you made your order. Also, our sewing manufacturer serves the military orders too, and if and when one appears, it’s given a priority, which may affect our production timeline.
- All backorders placed are strictly not cancellable/refundable.
- Backorders might be canceled by us due to lack of fabric, insufficient stock, etc. In any case, if our backorder is canceled by us, a full refund will be given.
- Orders containing both in-stock and backorders merchandise will be held until all pre-ordered or backordered items are in stock at Ukrainian Beasts, after which we will ship the entire order. If you would prefer to receive your in-stock items sooner, please place a separate order for your in-stock items.
- Please take note, sometimes we are not able to control any external factors on the shipment delay — although the Ukrainian national postal service works pretty well, we don’t influence the item’s movements between other countries.
- We work tirelessly with our suppliers to ensure accurate release dates on our site. But, due to the war in Ukraine, suppliers may run into supply problems or logistic issues and the release date must be changed. We will try to post the best release date information, but hope you’d forgive us possible inconvenience and we will make sure that the wait was worth it.
Terms of payment:
Non-cash payment through secured service WayforPay can be done with Visa/Mastercard.
Payment must be 100% prepaid.
Payment Processing:
Your credit card will be charged at the time of your order. Your item will be shipped when it becomes available. See release date information below.
Availability:
If the amount of a product available is limited, we will process the online orders in the order in which they were received.
Delivery:
- Orders containing both in-stock and backorders merchandise will be held until all pre-ordered or backordered items are in stock at Ukrainian Beasts, after which we will ship the entire order. If you would prefer to receive your in-stock items sooner, please place a separate order for your in-stock items.
- For orders only containing backordered items, they will be shipped to customers as soon as we receive them from the manufacturer and process them for fulfillment.
Shipping:
Delivery within Ukraine: Nova Poshta.
Cost: 50-70 UAH, depending on the item.
Term of delivery: 1-2 days.
Delivery outside Ukraine: National UkrPoshta.
Cost: 30-50 USD, depending on the item.
Term of delivery: 20-45 days, depending on your location.
Return & Exchange:
- Only stock products shipped within Ukraine are exchangeable, and only if an item is wrong or flawed (damaged, defective, incomplete).
- In case of our delivery mistake, a wrong or damaged item, shipping fees will also be reimbursed / covered by us. Depending on where you live, the time for your exchanged product to reach you, may vary.
- Exchange in the case of purchasing a wrong sized item is not available, therefore please double-check the size chart before placing the order.
- Exchange for the reason “I’ve changed my mind, I need another item” is not available. Please, make up your mind before placing the order.
Exchange Procedure:
- In case of a wrong or a flawed item shipment, you should contact us within 7 days after delivery. You can do it via email or DM us on Instagram or Facebook. Our policy does not address customer concerns after 7 days of delivery.
- Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. We have the right to decline the exchange request, if a product condition doesn’t meet the above mentioned requirements.
- You’ll also need to provide the receipt or proof of the purchase.
- We will notify you once we’ve received and inspected your exchange request, and let you know if the exchange was approved or not. If approved, you’ll be automatically sent the correct item based on your original receipt.